e-Jagriti Consumer Complaint Filing: Complete Guide & FAQ

Register on the e-Jagriti portal, then submit five parts: an Index, a Proforma (the complaint form), a Synopsis with your list of dates and events, a Memo of Parties, and the Consumer Complaint itself with a notarized affidavit. You upload these as PDFs along with your supporting evidence. Jagrik AI generates all five documents for you from a short chat, so you do not have to draft them from scratch.

e-Daakhil was the earlier online filing system for consumer complaints, launched in 2020. On January 1, 2025, it was merged, along with three other legacy systems, into e-Jagriti: a single unified portal. e-Daakhil no longer runs separately. Any old e-Daakhil links or accounts now lead into e-Jagriti, which is the portal you file on today.

Five documents: Index, Proforma, Synopsis (list of dates and events), Memo of Parties, and the Consumer Complaint with a notarized Affidavit and Verification. Each has its own required structure. Jagrik AI's chat collects your case details once and produces all five as ready-to-file PDFs.

Yes. e-Jagriti is built for online filing: you upload your documents and evidence, pay the fee (if any) online, and the Commission notifies you of hearing dates. Some Commissions still expect you or your advocate to appear for hearings, but the filing itself is entirely online.

The Index is a one-page table of contents listing every document in your filing, in the order the Commission expects. The Synopsis is a short, dated timeline of what happened, in the order it happened, so the Commission can follow your case at a glance. Both have to follow a specific structure, which is exactly what Jagrik AI automates from your chat conversation.

The affidavit is a sworn statement, attached to your Consumer Complaint, verifying that the facts you have stated are true to your knowledge. It needs a verification clause, your signature, and a notary's seal and signature before you file. Jagrik AI drafts the affidavit text for you. Notarization itself still has to happen in person, since that is a legal requirement no software can substitute for.

Yes. Jagrik AI is an AI-based tool built specifically for Indian consumer complaints: you describe what happened in a normal chat, and it drafts the Index, Proforma, Synopsis, Memo of Parties, and Consumer Complaint as e-Jagriti-ready PDFs, then automatically checks the draft for gaps before you file.

e-Jagriti itself does not charge a filing fee for claims up to ₹5 lakh. With Jagrik AI, the intake chat and a legal notice to the opposite party are free; the full set of filing documents and the e-Jagriti auto-fill extension cost ₹299 per complaint. You still need to file the finished documents yourself on the official e-Jagriti portal, since that step has to happen on the government's own system.

There is no separate lawsuit for this. You file a consumer complaint against the seller with the appropriate Consumer Disputes Redressal Commission (District, State, or National, based on how much you paid). You will need proof of the transaction (order confirmation, payment receipt, chats or emails with the seller), a description of what went wrong, and what you want as relief (refund, replacement, or compensation). Jagrik AI walks you through gathering this and drafts the filing for you.

Yes. Under the fee rules for the Consumer Protection Act, 2019, complaints with a claim value up to ₹5 lakh do not attract a court fee. Above that, a fee applies on a rising scale (see the fee table above). Always check the current fee on the e-Jagriti portal at the time you file, since fee schedules can be revised.

Yes. Many consumer disputes are best resolved by first sending the company a formal legal notice: a written demand giving them a chance to fix the issue before you go to the Commission. Jagrik AI can draft this pre-litigation notice from the same case details you provide for your complaint.

No. A lawyer is not mandatory. The Consumer Protection Act specifically allows a consumer to file and represent themselves. Jagrik AI is built around that: it exists so you can prepare a complete, correctly formatted filing yourself, without hiring an advocate for the paperwork.

The Commission serves your complaint on the opposite party, who normally has 30 days (extendable up to 45 days total) to file a written response. If they still do not respond or appear, the Commission can proceed ex parte and decide the case based on your evidence alone.

Two years from the date the problem occurred (the "cause of action"), under Section 69 of the Consumer Protection Act, 2019. If you have a genuine reason for filing late, the Commission can still admit your case, but you have to explain the delay when you file.

Both go to the District Consumer Disputes Redressal Commission for the district where you live or where the transaction happened, since both fall under the current ₹50 lakh threshold. A claim above ₹50 lakh up to ₹2 crore goes to the State Commission, and above ₹2 crore to the National Commission (see the jurisdiction table above). Jurisdiction is based on the amount you actually paid, not the amount you are claiming back.

No. Jagrik AI is an independent tool built by Lev-Tech. It is not operated by, affiliated with, or endorsed by the Government of India, the Department of Consumer Affairs, or the e-Jagriti portal. Jagrik AI helps you prepare the documents; you file them yourself on the real, official e-Jagriti portal at e-jagriti.gov.in.