Cancelled a subscription and still being charged?

The cancel button is hidden, the free trial turned into a charge, or the auto-debit continued after you cancelled. You can stop it, and get back what was taken wrongly.

Start a complaint See how Jagrik helps

Common situations

Charged after cancellingFree trial turned into a paid plan without warningCancellation option hidden or brokenGym or membership refusing to stop billing

What the rules say

Your bank must send a notice at least 24 hours before each recurring debit, and you can withdraw an e-mandate at any time to stop future payments.

RBI framework for processing e-mandates on recurring transactions

Making a subscription hard to cancel, hiding the cancel option, or demanding auto-debit for a free trial is a "subscription trap", a dark pattern the guidelines prohibit.

CCPA Guidelines for Prevention and Regulation of Dark Patterns, 2023

How Jagrik can help

Send a legal notice

A legal notice is a formal letter that tells the company what you want and by when. Jagrik drafts it from your facts. You send it from your own email or by post.

File in consumer court (e-Jagriti)

Jagrik prepares your complaint documents and fills the e-Jagriti form. You review everything first.

If the Consumer Commission finds the company at fault, it can order a refund, compensation and costs.Consumer Protection Act, 2019, Section 39(1)(c), (d) and (m)

How a legal notice works

A legal notice puts your complaint in writing: what you bought, what went wrong, what you want, and the date by which the company must act. It gives the company a clear, dated chance to put things right.

Jagrik drafts the notice from what you tell it and the evidence you upload. You read it, change anything you want, approve it and send it from your own email, so the company replies to you and your sent mail is your proof.

Tell Jagrik what happened

Start with your own words and your evidence. Jagrik AI will help you with the notice, the helpline and the consumer court filing.

Start a complaint

Not getting your refund?

Online shoppingOnline order refund not received?Quick commerceQuick commerce order refund refused?Flights and travelFlight cancelled and refund not received?Insurance claimsInsurance claim rejected or delayed?UPI and bankingFailed UPI or card payment, money not back?Builders and real estateBuilder not returning your booking amount?Telecom and broadbandOvercharged by your telecom or broadband provider?Electronics and warrantyDefective product and warranty claim denied?Coaching and coursesCoaching or course fee refund refused?

Sources

  • CCPA Guidelines for Prevention and Regulation of Dark Patterns, 2023
  • Consumer Protection Act, 2019, Section 39(1)(c), (d) and (m)
  • RBI framework for processing e-mandates on recurring transactions