Flight cancelled and refund not received?

The flight was cancelled or you cancelled in time, and the airline, travel portal or agent keeps saying the refund is processing. The same applies to cancelled hotels and holiday packages.

Start a complaint See how Jagrik helps

Common situations

Flight cancelled by the airlineRefund stuck with a travel portal or agentTaxes and fees not refunded on a cancelled ticketHotel or holiday booking cancelled

What the rules say

For tickets paid by card, the airline must refund within 7 days. Cash payments are refunded immediately at the office where the ticket was bought.

DGCA Civil Aviation Requirements, Section 3, Series M, Part II

For tickets bought through a travel agent or portal, the airline is still responsible for the refund and must complete it within 30 working days.

DGCA Civil Aviation Requirements, Section 3, Series M, Part II

Statutory taxes and airport fees (UDF, ADF, PSF) are refundable even when the ticket is not used.

DGCA Civil Aviation Requirements, Section 3, Series M, Part II

Three ways Jagrik can help

Raise it on the National Consumer Helpline

Jagrik helps you write your refund request for the government's grievance portal and fills in the form. You submit it on NCH's own site.

official site →

Send a legal notice

A legal notice is a formal letter that tells the company what you want and by when. Jagrik drafts it from your facts. You send it from your own email or by post.

File in consumer court (e-Jagriti)

Jagrik prepares your complaint documents and fills the e-Jagriti form. You review everything first.

You do not have to file a case. Use one, two or all three, in any order.

If the Consumer Commission finds the company at fault, it can order a refund, compensation and costs.Consumer Protection Act, 2019, Section 39(1)(c), (d) and (m)

How a legal notice works

A legal notice puts your complaint in writing: what you bought, what went wrong, what you want, and the date by which the company must act. It gives the company a clear, dated chance to put things right.

Jagrik drafts the notice from what you tell it and the evidence you upload. You read it, change anything you want, approve it and send it from your own email, so the company replies to you and your sent mail is your proof.

Reaching the National Consumer Helpline

The government's National Consumer Helpline (NCH) is run by the Department of Consumer Affairs and describes itself as a single point of access for consumers at the pre-litigation stage. It takes grievances in 17 languages. More than 2,000 companies are listed as partners in its Convergence Programme (NCH grievance form, October 2026).

  • Toll-free 1915, 8 am to 8 pm, every day except national holidays
  • WhatsApp or SMS on 8800001915
  • The NCH app and the UMANG app
  • The web portal, consumerhelpline.gov.in

consumerhelpline.gov.in (official site) →

Guides from the blog

Flight Cancelled and Refund Not Received? Your OptionsWhen an airline cancels your flight it owes you a refund within set timelines. Here is how to claim it and where to escalate.

Tell Jagrik what happened

Start with your own words and your evidence. Jagrik AI will help you with the notice, the helpline and the consumer court filing.

Start a complaint

Not getting your refund?

Online shoppingOnline order refund not received?Quick commerceQuick commerce order refund refused?Insurance claimsInsurance claim rejected or delayed?UPI and bankingFailed UPI or card payment, money not back?Builders and real estateBuilder not returning your booking amount?Telecom and broadbandOvercharged by your telecom or broadband provider?Electronics and warrantyDefective product and warranty claim denied?Coaching and coursesCoaching or course fee refund refused?Subscriptions and auto-debitsCancelled a subscription and still being charged?

Sources

  • Consumer Protection Act, 2019, Section 39(1)(c), (d) and (m)
  • DGCA Civil Aviation Requirements, Section 3, Series M, Part II